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Case - US-Latin America supply chains
High supply chain costs and relatively low service to distributors in Latin American markets prompted a major office equipment maker to seek Norbridge's help. Project objectives were to:

  • Evaluate changing customer requirements
  • Determine best practices by competitors and others serving Latin America
  • Recommend ways to boost supply chain performance

Conduct interviews of manufacturers, distributors and third-party logistics providers
  • Determine customer expectations by country type
  • Identify current and future practices of leading technology and consumer goods manufacturers
  • Develop specific examples of best practices
Synthesize learnings from primary and secondary sources
  • Supply chain network design, product flow paths, use of third parties, channel strategies, inventory management, IT and staffing
  • Quantitative indicators of supply chain operating cost, staffing levels, inventory levels, cycle times and delivery reliability
Provide compelling report to management
  • Evolving customer needs
  • Best practices by competitors and others
  • Objective view of required performance levels
  • Fact-based recommendations for priority actions
Value Added
  • Identified opportunities to reduce supply chain costs by 2 percent of revenue and raise product availability by 15 percentage points
  • Enabled client team to validate hypotheses and prioritize initiatives
  • Obtained senior management buy-in for change program
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